Privacy Policy

Last updated: October 28, 2026

1. Information We Collect

Account Information: Name, email address, phone number (optional), password (stored as a secure hash).

Dispute Information: Narratives, intake responses, evidence files, desired resolutions.

Panelist Information: State of residence, age range, quiz scores, code name.

Payment Information: Payment processing is handled by Stripe. We do not store credit card numbers.

Technical Information: IP addresses (recorded with Honor Pledges), session data, and basic usage analytics.

2. How We Use Your Information

  • To facilitate dispute resolution between parties
  • To generate AI-powered analysis and neutral summaries
  • To create anonymized dockets for panelist review
  • To process payments via Stripe
  • To send email notifications about case status
  • To generate resolution documents

3. Information Wall

Neither party ever sees the other party's raw submission. Party B receives only an AI-generated neutral summary. Real names are never shared between parties or with panelists.

4. Panelist Anonymity

Panelists are identified only by celestial code names (e.g., Orion-42). Their real names, emails, and personal details are never disclosed to parties or other panelists.

5. Data Sharing

We share data only with:

  • Stripe: For payment processing
  • Anthropic (Claude AI): For AI analysis of disputes (submissions are processed through the Claude API for analysis only)

We do not sell personal information to third parties.

6. Data Retention

Evidence files: Raw files (images, PDFs, audio, video) are permanently deleted 30 days after dispute resolution.

AI summaries and transcripts: Retained permanently as part of the case record.

Resolution documents: Retained permanently.

Account data: Retained while your account is active. You may request account deletion by contacting support.

7. Security

We implement industry-standard security measures including:

  • Passwords hashed with bcrypt (cost factor 12)
  • CSRF protection on all forms
  • Prepared SQL statements to prevent injection
  • Evidence files stored with randomized filenames
  • Session-based authentication with secure cookie settings

8. Your Rights

You may:

  • Access your account and dispute information
  • Request correction of inaccurate information
  • Request deletion of your account (case records are retained for legal compliance)
  • Opt out of non-essential email communications

9. Children's Privacy

Mediatery is not intended for use by anyone under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date.

11. Contact

Privacy questions? Email support@mediatery.com.